Terms of Service
These terms govern your use of Switchboard, a customer-messaging system operated by Avio Services Ltd. By using the service you agree to them.
Avio Services Ltd
Registered in England and Wales, company number 16564337.
Registered office: 123A Butts Road, Walsall, England, WS4 2AR, United Kingdom.
Contact: support@aviologistics.com
Who may use it
- You must be 18 or over.
- If you connect a Facebook Page, you must own it or be authorised to manage it.
- You are responsible for the messages sent from your account and for keeping your account secure.
- You will follow Meta’s Platform Terms and messaging policies, including the rules on when and how you may message people.
Talking to us
Replies in your conversation are usually written by an AI assistant rather than typed by a person. You can ask for a person at any time and one will take over. What the assistant tells you is our best understanding at that moment; where it conflicts with our records, our records apply.
Accounts, points and payments
- Any game account we set up for you is provided on the game platform’s own terms, and those terms apply to your use of it alongside these.
- Points, bonuses and free play have no cash value in themselves and are credited at our discretion under the offer that applied at the time.
- Every deposit, point load and payout is checked and approved by a member of our team. A figure quoted automatically in chat is an offer, not a completed transaction, until that approval happens.
- We may withhold or reverse a credit obtained through error, duplicate claim, abuse of an offer, or fraud, and we may close an account in those circumstances.
Acceptable use
Do not use the service to send spam, unlawful, deceptive or harmful content, to abuse or threaten our team, to attempt to gain access to systems or accounts that are not yours, or to break the policies of any connected platform.
Your data
How we handle data is set out in the Privacy Policy. You keep ownership of your own content; you grant us the permissions we need to operate the service for you. You can ask us to delete your data at any time — see Data Deletion.
Availability and changes
The service is provided on an “as is” basis and we do not promise it will be uninterrupted or error-free. We may change or withdraw features, and we may update these terms; if we make a significant change we will revise the date above, and continuing to use the service after that means you accept it.
Ending it
You can stop using the service at any time. We may suspend or end access if these terms are broken, or where we are required to by a platform or by law. Ending access does not remove our obligation to keep financial records for the period set out in the Privacy Policy.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, and to the extent the law permits, we are not liable for indirect or consequential loss, or for loss of profit, arising from use of the service.
Complaints
Tell us first — email support@aviologistics.com and we will look at it. If your complaint is about how we handled your personal data you can also go to the Information Commissioner’s Office at ico.org.uk.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere, this does not take away any protection you have under the mandatory law of the country you live in.
Contact
Questions: support@aviologistics.com, or write to us at 123A Butts Road, Walsall, England, WS4 2AR, United Kingdom.