Facebook Page messaging

Every line comes
into one board.

A business running twenty Pages has twenty inboxes and no idea which ones are waiting. Switchboard patches all of them into a single place, and puts an assistant on the line so a small team can answer every one.

Connected to the Meta platform · app 1556306322627655
The board

Six things it does, all day

Everything here is running today. Nothing on this page is a plan.

01 / INBOX

Every Page, one board

Messages from all your connected Pages land in a single thread list. No tab per Page, no app-switching, no one wondering whether somebody already replied.

02 / ASSIST

An assistant on the line

An AI assistant answers routine messages in your own words, and hands over the moment something needs a person. It knows what has already been said, so it never repeats itself.

03 / RECORD

Nothing said twice

Every outgoing message goes through one door and is written down — including the ones sent automatically. The board knows what a customer has already been told.

04 / BROADCAST

Reach everyone at once

Send one message to everyone you are allowed to message right now, personalised by name, and watch the delivery report fill in live.

05 / EVIDENCE

Attachments that keep

Facebook's image links expire within hours. Anything a customer sends is copied to your own storage the moment it arrives, so the proof is still there next month.

06 / MOBILE

Runs in a pocket

Installs to a phone home screen and sends push notifications. Built for a team answering messages while walking around, not sitting at a desk.

How it works

Three steps, then it is running

Switchboard talks to Facebook directly. There is no middleman holding a second copy of your conversations.

Connect a Page

Sign in with Facebook and pick the Pages you manage. Access tokens are encrypted before they are stored.

Messages arrive

Anything sent to a connected Page appears on the board within seconds, with the sender's name and picture.

Answer, or let it answer

Reply yourself, or let the assistant handle the routine ones and raise the rest to you.

Also on the panel

The details that decide it

  • Delivery receiptssee when a message was delivered and when it was read
  • The 24-hour rulehandled for you, so a late reply is tagged correctly rather than rejected
  • Roleseach person sees what their job needs and nothing more
  • Take over any chatstep in mid-conversation and hand it back when you are done
  • Suppressed messages shownwhen the assistant chooses to stay quiet, you see that it chose to
  • Encrypted at restPage tokens are never readable from the browser

Plug in the first line.

Switchboard is operated by Avio Services Ltd and is currently used in-house. If you would like access, get in touch.